Refund Policy

1. Our Commitment to Customer Satisfaction

We stand behind the quality of our products and are committed to ensuring a positive shopping experience. If you are not satisfied with your purchase for any reason, we encourage you to contact us. We will work with you to find a suitable resolution, whether that be a refund, exchange, or other remedy as appropriate under the circumstances.

2. Eligibility for Returns & Refunds

To be eligible for a return and refund, the following conditions must generally be met:

• You must initiate the return request within 30 days of the delivery date.
• Products should be in their original, unopened packaging with seals intact when possible.
• You must have proof of purchase (order confirmation email, order number, or receipt).

We may consider returns of opened products on a case-by-case basis, particularly if there is a defect, quality issue, or if the product was damaged in shipping. Partial refunds may be offered for opened products depending on the circumstances.

Please note that we cannot accept returns of personalized or custom products, or products that have been used in a manner inconsistent with their intended use.

3. How to Request a Refund

To initiate a return or refund request, please follow these steps:

1. Contact our customer support team at admin@zibralonkhap.world with your order number and the reason for your return.
2. Include your full name, email address, and any relevant details about your order.
3. Our team will respond within 5 business days with instructions on how to proceed.
4. If your return is approved, we may provide you with a return shipping label or instructions for returning the product.
5. Once we receive and inspect the returned product, we will process your refund according to the timeline below.

We reserve the right to request photographs of the product and packaging before approving a return. This helps us process your request more efficiently and prevent fraud.

4. Refund Processing Timeframe

Once your return is approved and we have received the returned product (if required), we will process your refund within 7 to 10 business days. The refund will be credited to your original payment method.

Please note that it may take additional time for your bank or credit card company to reflect the refund in your account. This typically ranges from 3 to 10 business days depending on your financial institution.

5. Refund Amounts & Deductions

The amount refunded may be subject to certain deductions:

• Shipping costs: Original shipping charges may be non-refundable, except in cases where we are at fault (e.g., wrong item shipped, defective product).
• Return shipping: Unless the return is due to our error or a defective product, you may be responsible for the cost of returning the product.
• Opened products: If you have opened or used the product, we may offer a partial refund based on the condition and amount of product used.

6. Non-Refundable Situations

The following situations generally do not qualify for a refund:

• Returns initiated more than 30 days after delivery.
• Products that have been fully consumed or used beyond a reasonable trial amount.
• Products damaged due to misuse, improper storage, or circumstances beyond our control.
• Returns without prior authorization from our customer support team.

7. Exchanges

If you would like to exchange your product for a different item or quantity, please contact us. Exchanges are subject to availability and the same eligibility requirements as returns. We will work with you to facilitate the exchange process, and any price difference may be charged or refunded as applicable.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery. Include photographs of the damage and the packaging. We will arrange for a replacement or full refund, including any applicable shipping costs, at no additional charge to you.

9. Wrong Item Shipped

If you receive the wrong item, please contact us as soon as possible. We will arrange for the correct product to be sent to you and provide instructions for returning the incorrect item. We will cover the cost of return shipping in such cases.

10. Cancellations

If you wish to cancel an order before it has shipped, please contact us immediately. We will attempt to process your cancellation and issue a full refund. Once an order has been shipped, it cannot be cancelled; you will need to follow the return process upon receipt.